Front Office Specialist Float/PRN – VSP – Kansas City
Req Number: R-242946
Category: Administrative and Support Services
Posted Date: December 11, 2020
Category: Administrative and Support Services
Posted Date: December 11, 2020
Work Location(s): Independence, MO, US
Description
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
The Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Office Specialist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Front Office Specialist decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
We need you! Do you have a strong desire to help serve our senior population as we adjust to the current health care environment in our community?
Partners in Primary care is a senior-focused primary care clinic organization with 8 local clinics across the Kansas City region. Our culture is focused on team work and providing a positive and welcoming environment for all. As we continue to expand our Primary Care Healthcare Service we anticipate a need to hire variable staffing to cover front office needs in our clinics. Are you interested in working a flexible schedule 20-40 hours per week floating between the 8 clinics, as needed? Then we need you!
Required Skills
- High School Diploma or GED
- Experience with Microsoft Office Word, Outlook, and Excel
- Experience in a patient-facing or customer facing position within a medical office or healthcare setting
- Demonstrated excellent patient or customer service and communication skills
- Professional demeanor and communication at all times
- Familiarity with care and well-being resources, or ability to research and obtain information
- This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
- Ability to float between the 8 clinics in the Kansas City market, as needed
Preferred Qualifications
- Associate's Degree
- Experience with EMR's
- Knowledge of medical terminology
- Experience with Geriatrics
- Knowledge of Managed care and Medicare
Hours: Training will require two weeks at 40 hours/per week; Monday through Friday; 8-5pm. Guarantee of a minimum of 20 hours each week after training. Hours may vary between 20-40 hours per week at homebased clinic and the flexibility to float to other clinic locations is expected depending on business needs.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will read to a set of interview questions and you will enter/text responses to each question. You should anticipate this interview to take about 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
40
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
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